Terms & Conditions

For the Online Sale of Goods to Consumers

As user of this website (“site”) (referred to as "you/your") you acknowledge that any use of this site including any transactions you make ("use/using") is subject to our terms and conditions set out below.




1.1 Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright, and Delivery. We recommend you print the full terms and conditions by selecting the print option in the File menu of your browser.

1.2 We may at any time make changes to this site and the details displayed on it, including but not limited to prices.

1.4 All images, sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

 1.3 We reserve the right to make changes to these terms and conditions at any time. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us.




2.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

2.2 All orders that you place on this site will be subject to acceptance in accordance with these terms and conditions.

2.3 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an email, acknowledging receipt of your order and detailing the products you have ordered. However, please note that this does not mean that your order has been accepted.

2.4 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered, at which time we will send to you an order dispatch confirmation email.




3.1 Delivery within Dubai and Abu Dhabi is free of charge, delivery out of those cities will be charged in addition to the price of the products you purchase, and any such additional charges are clearly displayed where they apply. For further details on delivery and delivery charges please contact us on info@tjdubai.com.

3.2 We will contact you if an item which you have ordered is no longer available or not in stock and we are not therefore able to process your order. You may cancel your order straight away if we are unable to supply the products.

3.3 The period stated within which you will receive your order is approximate, the delivery times stated are for guidance only. Occasionally our delivery to you may be affected by circumstances beyond our control. See Section 9 below for our responsibilities when this happens. Products will be sent to the address given by you in your order and stated in the Order Confirmation.

3.4 We have the right to choose the means and carrier with which we deliver your order.

3.5 Risk of loss and damage of products passes to you on the date when the products are delivered.

3.6 Repeat deliveries may incur additional charges.




4.1 Payment is taken from your Credit or Debit card at the time of dispatch (if, you order online) of the products and in the event that the payment card has expired we will be unable to take payment and fulfill your order.

4.2 We make every effort to ensure that the price displayed on our site is correct at the time of you placing your order.

4.3 However if an error is discovered in the price of the products that you have ordered, we will inform you as soon as possible, and you will be given the opportunity to re-order at the correct price. We shall be under no obligation to fulfill an order for a product, which was advertised at an incorrect price; if the item(s) has been charged and not dispatched we will cancel and refund your order.

4.4 Pricing structures can differ between regions whilst not emulating direct currency conversation and we have the right to update these prices when we require. Offers will be made available to different regions at varying degrees, at our discretion.

4.5 The price of a product does not include delivery charges (except locations mentioned in 1.3). Our delivery charges are as advised to you during the checkout process, before you confirm your order. To check relevant delivery charges, please refer to our Shipping Options page.

4.6 Title in the products which you have ordered on this site will pass to you on delivery assuming that we have received payment in full for such products.

4.7 Promotional codes can only be used online and are subject to this Section 4.8 and any terms and conditions issued with the code. We reserve the right to withdraw or cancel them for any reason at any time. Where a promotional code is issued to a specific individual, the right to any associated discount is personal to the recipient and may not be transferred. Promotional codes distributed or circulated without our prior written approval are not valid for use and may be refused or cancelled.




5.1 We do not accept returns based on not being happy with a purchase. If you receive a product in good condition and working order then a return cannot be arranged as a result of not liking the product. We will only accept a claim for damaged goods if we are notified during delivery takeover and must following our instructions; the parcel is to be returned to us immediately.

Important: Please keep all the original packaging as refunds, replacements and exchanges will only be valid if you have the original packaging of the item you have either purchased or received.

5.2 Please ensure you enter the correct delivery address, as parcels which are returned to T&J Catering Equipments Trading FZE Supplies as undeliverable will incur additional postage costs plus a 200 AED administration fee.

Important: All Postage & Delivery fees are non-refundable. Postage fees are the responsibility of the purchaser in both sending and receiving. To return an item by mail prior arrangements must be made with T&J Catering Equipments Trading FZE first by phoning (00971) 55 604 6945 and second by emailing by info@tjdubai.com.

Please Note: Refunds, Credits or Exchanges for unwanted goods will not be accepted.

5.3 If you want to return products to us because you consider that they are faulty, they have arrived damaged or broken, you will be required to provide us with clear photographic evidence of the alleged fault or damage. If we agree that the products are faulty or damaged, we will provide you with a replacement (if available) or refund the price of the products in full, together with any applicable delivery charges. If we have offered to collect the product from you, we will collect the product from the address to which it was delivered. We will contact you to arrange a suitable time for collection.




6.1 You agree that all Intellectual Property Rights and all other materials contained on this site remain our property.

6.2 ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), Trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

6.3 All design, text, graphics, images, their selection and arrangement and all software compilations underlying source code, software, and all other material on this site are our copyright or are the copyright of its content and technology providers. All rights are reserved.

6.4 Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with us or for using this site as a shopping resource. Any other use of the materials on this site - including reproduction for purposes other than those noted above, modification, distribution or re-publication - without our prior written permission of is strictly prohibited.




7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability, which may not otherwise be limited or excluded under applicable law.

7.2 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

7.3 Subject to 7.1 above, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any, economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7.4 Notwithstanding the above, subject to Section 7.1 our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

7.5 The products sold on this site are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of this site or for any products or services purchased from us.

7.6 Clause 7 does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights.




8.1 If any of these conditions is or becomes invalid or unenforceable, then it will be modified to remove the invalidity or unenforceability and will then be binding. All other terms will remain in full force and effect.

8.2 A failure to exercise any right or remedy will not affect any right or remedy nor alter the obligations, which we have to each other.




9.1 We will not be liable to you for any loss or damage which may arise as a result of the supply of products being prevented by circumstances beyond our control including the default of any of our suppliers.




10.1 These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between us and you relating to your purchase.

10.2 No waiver by us of any breach of these terms and conditions shall be considered as a waiver of any subsequent breach of the same or any other position.

10.3 It is a criminal offence to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

10.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external websites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

10.5 We make no promise that materials on this site are appropriate or available for use in locations outside the Middle East region, and accessing this site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Middle East region, you do so on your own initiative and are responsible for compliance with local laws. Products sold outside of the Middle East Region are sold excluding VAT and you are responsible for any local tax, charges and custom duties. If you refuse to pay local taxes, charges and custom duties and the products are returned to us, we have the right to withhold from the refund both the initial delivery cost and the cost of repatriating the products, up to the value of the original delivery charge.

10.6 Where we take payment for an order in US Dollar, Euro or UAE Dirham we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes. In addition, any refunds are made in the same currency that the order was placed and we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes.

10.7 A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party, which exists or is available under appropriate law.

10.8 We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions or any related contract to any third party.




11.1 These Terms and Conditions shall be construed in accordance with the laws of the United Arab Emirates and all contracts governed by them will be deemed to have been made in the United Arab Emirates.

11.2 You consent to the exclusive jurisdiction of the United Arab Emirates Courts all matters regarding contracts governed by these terms and conditions except to the extent that we invoke the jurisdiction of the Courts of any other country.

11.3 In the event of any conflict between the English language version of these terms and conditions and any translation of them, the English language version will prevail.


Delivery /Shipping

Items that are in stock at our Dubai warehouse are typically processed for shipment within two business days of your order. PLEASE NOTE: Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan ahead and order early.

If an item is listed as backordered, it will ship when it's available. This can range from several weeks to several months depending on the product.

All www.tjdubai.com orders are shipped via our selected suppliers. All packages will need to be signed for upon delivery.

All order cut-off times are subject to change.

Shipping Options:

We currently are using several shipping companies. For all carriers, delivery occurs 2 to 9 weeks after processing. Please allow up to 2 working days for processing. It is required that all packages be signed for upon delivery.

Shipping Fees and Tax:

Shipping charges are calculated based on current negotiated rates. The fees are determined per ship-to address, based on the total weight of the order and type of product.

For orders placed outside the Dubai and Abu Dhabi, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country. We strongly suggest that you check with your local authorities for any applicable duties and clearance fees.